tickets are the new trends in support systems, because of its simplicity and tracable nature
tickets are nothing but support /queries raised aganist services of a firm to its concerned departments
is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it
Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
Predefined responses for frequently asked questions.
Add internal notes to tickets for staff
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
Alerts and Notices
Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
Control staff’s access level based on groups and departments.
Assign & Transfer Tickets
Assign tickets to a staff and/or department.
No signup Required
No user account or registration required for users (ticket ID/email used for login).
All support requests and responses are archived.
Website : http://www.osticket.com/
Downloads : http://www.osticket.com/downloads.php